Cancellation Policy
Orders cannot be cancelled after they are placed because fabric may be cut and prepared to the customer's selected measurement.
No customer cancellations
Please review the product, colour, cut length, quantity, delivery address and payment details carefully before placing an order. Once an order is placed, it cannot be cancelled or changed.
This policy applies whether or not cutting, preparation, packing or dispatch has started.
Cancellation by the store
We may cancel an order if an item becomes unavailable, payment cannot be verified, delivery information is incomplete or the order cannot be fulfilled. We will contact the customer using the details supplied with the order.
Payment correction when the store cannot fulfil
If the store cannot supply a prepaid order, the amount received for goods that will not be supplied is reversed to the original payment method. This is a payment correction, not a customer cancellation or merchandise-return option. The bank or payment provider may require additional time to complete the credit.
Payment issues
A failed, duplicate or unmatched payment is not treated as a customer cancellation. Contact us with the order and transaction details so the payment can be verified. Any confirmed excess amount is corrected through the original payment method.
Damaged or incorrect orders
The no-cancellation policy does not limit rights that cannot be excluded under applicable law when goods are damaged, defective, incorrect or materially different from the confirmed product. Contact us promptly and refer to the No Return or Exchange Policy.